Holding employees accountable isn’t about punishing them for making mistakes.
Holding employees accountable is about working with them to determine the cause of a problem like a missed deadline or a lost customer, and finding a solution.
Start with an honest conversation. Describe the problem as you see it. Be specific. “You committed to finishing this project by Monday, but it’s now Wednesday and it’s not completed.” Then ask a simple, nonjudgmental question: “What happened?” Listen to the response with an open mind. Your objective is to find out whether the problem lies in the employee’s abilities or in his or her motivation. The former can be corrected with training and other resources.
The latter? Be sure you’ve explained expectations, priorities, and consequences clearly. Either way, address the problem directly and then move forward.
— Adapted from the Rush on Business website
Skill Builders can teach you and your people how to communicate expectations and hold each other accountable in a way that everyone wins. Assertiveness begins with each person suspending judgement and asking reasonable questions. Ask me about our 1-hour “Courageous Conversations” training, that will benefit your whole organization. ~ Judy Preston