As a former lawyer, Diane A. Ross thought she was a difficult conversations expert… so why was she still struggling through those dreaded “tough talks” with her coworkers and colleagues?
So began her revelation: the communication skills that knocked ’em dead at the negotiating table were actually destructive to her workplace relationships. Conflicts went unresolved, productivity was stifled, and communication suffered – big time.
The Elephant in the Office: Super-Simple Strategies for Difficult Conversations at Work is the answer for anyone who has ever wrestled with managing difficult conversations in the workplace. It’s full of real-life, easy-to-implement strategies that have stood the test of time. [From the Amazon review.]